Privacy Policy

1. Who we are

The data controller is AskSantorini.ai / Noustelos Studio, an independent AI travel concierge for visitors to Santorini.

For any privacy request, you can contact us at info@asksantorini.ai.

2. What data we collect

We keep data collection to the minimum needed to run the service:

• Email address — collected only when you request a discount code, so we can deliver it to you.
• Chat messages — the questions you type into the AI chat, used to generate a reply and to improve AI response quality.
• Anonymous usage analytics — aggregate, non-identifying data about how the site is used.
• Basic technical data — such as IP address, user-agent and timestamp, handled by our hosting and security providers for reliability and abuse prevention.

Please do not submit sensitive personal data, payment card details, passport or health information through the AI chat.

3. How we use your data

• Email: used only to deliver your discount code and its activation link. The activation link is one-time use.
• Chat messages: used to provide AI responses to your questions and to improve the service.
• Analytics: used only in anonymous, aggregate form to understand overall usage.

4. What we do not do

• We do not sell your data.
• We do not use your email for marketing.
• We do not share your data with third parties — except the affiliate you selected, and only to process the discount you requested.

5. AI chat and automated responses

When you send a message to the chat, it is sent from the website to a Cloudflare Worker and processed through Google Gemini technology in order to generate a reply.

AI-generated answers may be incomplete, inaccurate or outdated. Please verify current details such as schedules, prices, availability, weather, bookings and transport directly with the relevant provider or official source.

AskSantorini.ai is an independent visitor guide and is not an official tourism authority.

6. Cookies and local storage

We use essential cookies or local storage only for basic website functions, such as:

• language preference
• cookie/banner preference
• interface preferences

We do not use advertising or profiling cookies.

7. Data retention

• Your email is stored only for the duration of the discount reservation.
• Chat messages are not permanently stored; they are processed to generate responses.
• Technical logs are retained only for a limited period by our hosting and security providers.

8. Your rights

Under the GDPR, you may have the following rights, where applicable:

• right of access
• right to rectification
• right to erasure
• right to restriction of processing
• right to object
• right to data portability
• right to withdraw consent where processing is based on consent

You can exercise your rights by contacting info@asksantorini.ai.

9. Supervisory authority

If you believe the processing of your personal data violates applicable law, you have the right to lodge a complaint with the Hellenic Data Protection Authority:

www.dpa.gr

10. Changes to this policy

This Privacy Policy may be updated periodically. The latest version is always available at this page.

Questions? Contact info@asksantorini.ai.